Keynote Theatre 1
Have a look at our amazing Keynote speakers from 2019. Keep your eyes peeled for our 2020 line-up
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Tuesday
11.00 - 11.30
Cain Savazzi
Operations Director - TGI FridaysHow Strong Brand DNA Is Crucial in the Current Climate
Seminar to discuss the journey that TGI Fridays has been on over several years, and how a great people culture, strong standards and the brand DNA have proven to be vital in the current climate of change and challenge.
11.45 - 12.15
Marius Robles
Food by RobotsThe Robot Restaurant Revolution
They began in the factories, as part of the industrial revolution. Now we have them as coworkers, surgeons, as pets, serving in hotels, building houses, as security guards, picking fruits in the fields, etc ... Now in combination with Artificial Intelligence the robots are going to transform the restaurant industry. Kitchen Robots, Robot-driving cooking, ChefBots, barista robots, edible robots, this is only the beginning of what The Next Big Thing will be. Will there be robots with Michelin stars? Will the restaurant experience be reinvented through robots? Welcome to the Robot Restaurant Revolution.
12.30 - 13.00
Dana Muntean & Daniel Davis
Honest Burgers & FacebookDeskless Not Voiceless: Redefining the Knowledge Worker in Hospitality
Deskless Not Voiceless: Redefining the Knowledge Worker in Hospitality Connecting the whole organisation and giving everyone a voice is an essential part of a happy, successful business -- unfortunately, this is far from reality. 84% of business leaders say that they stay connected with their frontline workers, but only 14% of those employees feel connected to HQ, and only 3% feel connected to their C-Suite. It''''s time for a change. This session will be a conversation with Dana Muntean, Growth Lead at Workplace by Facebook, and DanielDavis, Engagement and Communication Manager at Honest Burgers, where they will discuss the importance of creating connected communities at work, tips on how to navigate and communicate with frontline workers, and the reason why companies should obsess about their culture.
13.15 - 13.45
Doug Pittman
BoardActiveVisualmatic & the Future of Personalization
Full details coming soon, so stay tuned...
14.00 - 14.30
Elena Frost & Bill Scott
Olive Garden & VibesHow Olive Garden Drives In-Restaurant Visits Through Mobile
Mobile is becoming a vital tool for restaurants to move beyond email and engage with the "always-on" consumer through channels such as SMS, MMS, Mobile Wallet, and Push. Our upcoming session will reveal how our customer, Olive Garden, makes every meal a mobile moment to better engage with customers by creating mobile experiences that increase in-store visits, increase redemption rates, and ultimately drive ROI.
14.45 - 15.15
Burke Alder
Jolt Software7 Pillars of Restaurant Success™
Using data from thousands of restaurants across the globe, Jolt found seven consistent elements that helped top- performers drive revenue per store, ROI, and long-term growth. These 7 Pillars of Restaurant Success™ help owners and managers improve team accountability, employee performance, and ensure digital food safety compliance. Burke Alder, VP of Marketing at Jolt, will present the 7 Pillars of Restaurant Success, focusing chiefly on Digital Food Safety (DFS).
15.30 - 16.00
Lee Zucker & Paul Hamilton
Yext & Five Guys EuropeHow Your Restaurant Brand Can Succeed in Search
Consumers search for food more than any other business category, and optimising that journey drives transactions in your restaurant and your digital channels. In this session, we''ll explore how you can supply the right answers to search queries (even the unbranded ones),map the customer journey across AI-powered discovery services, and drive measurable results— leading hungry consumers to your tables,counters, and bars.
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Wednesday
11.00 - 11.30
Lisa Paton
BrewDogAccelerating International Growth Through Concept and Franchise Innovation
The highs and lows of growing at pace internationally. How to leverage your brand and concept to underpin your growth ambitions whilst creating an innovative and compelling franchise opportunity.
11.45 - 12.15
Iwona Dobek
Various EateriesCoppa Club Igloos: Marketing Dream - IT and Systems Nightmare
How a great idea and successful marketing campaign, can turn in to a disaster without IT and systems setup to back it up. What can go wrong and how to avoid it? Discussion using an example of the Coppa Club Igloos.
12.30 - 13.00
Lee Powney
Human InnovationRapid Innovation at Scale
How Human Innovation and Marriott International developed an innovation process that enabled one lifestyle hotel brand to develop, test and launch anew global F&B concept in less than 12 weeks.
13.15 - 13.45
Michael Vachon
Co-Founder - Maverick DrinksDisrupting in Drinks – A Maverick Approach to Innovation
Why do new products take so long to reach the market? Instead of releasing a handful of new products to market each year, how about releasing hundreds? Can a product made in hours still be considered “craft”? In this seminar, Michael Vachon (Co-Founder, Maverick Drinks) will describe how Atom Brands and Maverick Drinks are taking a disruptive approach to the UK drinks market by accelerating their new product development and challenging the traditional ways of getting products into the hands of bartenders and consumers around the country.
14.00 - 14.30
Rachel Kreis
GeoblinkReinventing Restauranteuring with Location Intelligence
This seminar will bring to light the world of Big Data and what it means for restaurant and bar brands. The complex challenges on the high street call for more sophisticated solutions to survive in this new retail era. Those who are capable of gleaning the most value from this data-driven landscape will become the restauranteurs of the future.
14.45 - 15.15
Steve Corbett
MindsettWhy IOT solutions must consider behaviour change to be effective
Most IOT systems present a wealth of data in a dashboard – and there it ends. Developed in partnership with leading brands such as PizzaExpress, Mindsett combines IOT, AI and ML to reduce costs and eliminate waste. Steve explains how they’re using technology differently to inspire sustainable change across multi-site portfolios, working towards a fully automated and prescriptive maintenance model that will fundamentally transform the way properties are managed.
15.30 - 16.00
Arooj Aftab
Post For RentInfluencer Marketing: The importance of working with data for SMEs
Influencer marketing has grown massively in the past years, it more common than ever to use influencers as a marketing strategy, we are seeing brands use them a lot more. However, it might not be easy or convenient for smaller brands and businesses to get their targeted reach. Influencers are power forces in brand awareness and it’s important to work with the right ones who have the suitable insights and demographics for the brand’s target market and aims.
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